Frequently Asked Questions

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Paypal and Afterpay.
All credit card and debit card payments are processed through the Shopify secure checkout system.

What size should I order?
We understand that it can be a bit difficult to choose a size with so many designers using their own unique sizing system.

Please refer to the International and Australian size conversion chart located under ‘Product Information’ on each product page.

If you would like more information regarding the size and fit of a specific product, please don’t hesitate to contact us at ​hello@collective233.com​ before placing your order.

How do I return or exchange an item?

Please refer to our​ ‘Returns’(click button here)​ page for information on our returns policy.

How long does delivery take and how much will it cost?
Please refer to our ​‘Shipping’ ​page for information on delivery options.

How can I track my orders?
Once your order has been dispatched you will receive an email containing your postage tracking number so you can track your parcel.

Please keep in mind that during sales and peak periods, there may be delays in the processing of your order due to high order volumes.